For Better Sales Always Listening To Customers.
Don’t get caught not listening to your potential customer. This is critical to your sales success. It might also hurt your report too sometimes we can clearly see a huge drop down in our overall sales report chart.
Listen Your Customer’s Words carefully
When you and your prospects are into conversation then customer is only sure that you have been listening when you paraphrase what they have said and feed it back in your own words. This is where the magic happen in real life effective listening. This will also help you to understand clearly when you will going to offer or try to sell you product and services. This is where you demonstrate in no uncertain terms to the prospect that your listening has been real and sincere. This is where you show the prospect that you were paying complete attention to what he or she was saying. Interpret is how you prove it.
Ask For Clarification
Whenever your prospect has finished explaining his or her situation to you, and you have paused, paused not to look serious but also it give an positive peed back to your prospect that you are also thinking for same and then questioned for clarification, you interpret the prospects primary thoughts and concerns, and feed them back to him or her in your own words with a solution where you and your prospect both are agreed.
Choose You Words Wisely
For example, you might say, “Let me make sure I understand exactly what you are saying. It sounds to me like you are concerned about two things more than anything else, and that in the past you have had a couple of experiences that have made you very careful in approaching a decision of this kind.”
Feed It Back Accurate Solution
You then go on to feed back to the prospect exactly what he or she has told you, pausing and questioning for clarification as you go, until the customer says words to the effect of, “Yes, that’s it! You’ve got it exactly.” When you listen this sentence from your prospect then your 90% sales already done.
Gain Trust It Bring Right to Sell
Only when you and the customer completed a thorough “examination” and have mutually agreed on the “diagnosis” you are in a position to begin talking to the customer about your product or service only when you feel your prospect done with all the thing related to the problem he is facing. In general terms, this means that you cannot pull out your brochures and price lists and begin telling the customer how your product or service can solve his problems or achieve his goals until about seventy percent of the way through the sales conversation. Until then, you have not yet gain his trust on you the right. Until then, you don’t even know enough to begin an intelligent presentation without embarrassing yourself.
Always Be Good Listener For Better Sales Result
The more, better and careful you listen, the more, better and careful people will like you, trust you and want to do business with you. The more they will want to get involved with you as a person and the more popular you will be with them. Excellent listeners are welcome everywhere, in every walk of life, and they eventually and ultimately arrive at the top of their fields.
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Action Exercises
Here are two things you can do immediately to put these ideas into action.
First, remember that your first job in the sale is to get the customer to like you and believe that you understand his situation. Interpret is the way you accomplish this.
Second, be sure that the customer agrees with you completely when you feed back his concerns to him. Only then can you really start selling.
